CAREER

Sales & More (2 Positions)

Position 1: Digital Marketing & Creative Lead / Position 2: Wholesale Growth, Events & Analytics Lead

About Us

We are a fashion trading company with a retail store and wholesale operation, proudly serving our community in Kitsilano for over 13 years. We specialize in well-crafted fashion and thoughtful goods — mainly from Japan and Canada, with some from Europe — each carefully selected with attention to quality, craftsmanship, and sustainability.

We are a small but dynamic team, and we genuinely enjoy what we do.

As one of our long-time team members is returning to Japan, we are welcoming two new members. Training begins in mid-August, with handover completed by mid-September.

Each role is flexible: your days (3–4 per week) and areas of focus will be shaped around your availability and what you genuinely enjoy. What matters isn't being good at everything — it's feeling excited to try, and having a style that resonates with ours.

How We Work

Our store is the heart of everything we do. Customer service always comes first — when the store is quiet, we each work on our own tasks, sometimes taking focused time in the back. We are 5 of us and the store usually runs with two people.

Once a week, we gather as a team to review how things are going, look ahead, and freely exchange ideas — everyone's voice matters here.

We're open 11–6, seven days a week, with holidays around Christmas and New Year. From time to time we pop up at local markets — and sometimes we close the store and go on a little outing together as a team.

What You Might Do

In the store — shared by everyone

• Warm, attentive customer service and lasting customer relationships
• Receiving shipments, PO entry, and product registration (Lightspeed)
• Restocking, replenishment, and stockroom organization
• Daily operations: opening/closing, cash handling, cleaning, and beautiful presentation
• Emails, customer inquiries (email, Instagram, voice messages), and review replies
• Preparing online orders for shipping
• Small daily upkeep: store supplies, price signs, store info updates
• Wholesale operations support: order preparation, invoicing, follow-ups

Each of you will take the lead in one of these areas:

Position 1: Digital Marketing & Creative Lead

• Model our clothing and photograph the looks yourself for our online store and social media
• Plan, shoot, and schedule Instagram/Facebook content: styling shoots, product photography, daily Stories, and Reels (filming and editing)
• Photo editing and uploading products to our online store
• Research trends and browse fellow shops and brands on Instagram for inspiration and new brand discoveries
• Manage our Shopify store: collections, seasonal imagery, discounts, and SEO
• Schedule and create ads (WBSJ), including ad video editing
• Track online traffic sources and insights
• Create graphics with Canva for Mailchimp, social media, in-store signs, and event POPs

For this role: an eye for photography, styling, and visual storytelling is essential, along with being comfortable modeling and photographing yourself independently.

Position 2: Wholesale Growth, Events & Analytics Lead

• Help grow our wholesale business: nurturing retailer relationships, planned ordering, and finding new opportunities
• Create wholesale sales materials (line sheets, lookbooks)
• Planning and running events, pop-ups, and workshops
• Seasonal campaigns and VIP customer invitations
• Sales reporting, targets, and analysis to help guide the store

For this role: a knack for numbers and the creativity and drive to bring events to life — strengths our team would especially welcome right now.

As a small team on a rotating schedule, we cover for each other when someone is away — flexibility to jump in wherever needed is truly appreciated. At the same time, everyone has their own core areas to take the lead on and carry forward.

Qualifications

• Love fashion, with a personal style that resonates with our store's aesthetic — this matters deeply to us
• A genuine desire to bring your own strengths to life at Branches & Knots
• Friendly, proactive, and confident with customers
• Highly organized and dependable
• Business-level English and ability to read/write Japanese (required)
• Honest, positive, and a team player
• Available at least one weekend day (Saturday or Sunday) ✅

Nice to Have

• Experience in retail, e-commerce, or content creation
• Video editing (Reels)
• Analytical skills — comfort with numbers and sales data
• Event planning experience
• Comfortable using AI tools (ChatGPT, Claude, etc.) for writing, content ideas, or analysis

Additional Information

• Hiring two people — 3–4 days/week (at least one weekend day required)
• At least 5 hours per day, but we can be flexible — let's talk about what works for your life.
• Wage depending on experience, reviewed periodically
• Canadian Citizens and Permanent Residents preferred. If you are on a temporary visa and would still love to apply, please clearly state your visa type and expiry date, and let us know your plans and hopes for after it expires — such as whether you wish to stay in Canada longer-term.
• Please send or drop off your resume along with something that shows your sense of style. It can be anything: outfit photos (showing your face is not necessary), a styling portfolio, your Instagram or photos you've taken. The format is completely up to you. If you're interested in the Digital Marketing & Creative position, this will especially help us in our selection.

If beautiful, well-made things make your heart dance with excitement — and you feel this might be the place where that feeling becomes your work — we'd truly love you to apply.

More than anything, we're looking for members who share our purpose — people who want to nurture Branches & Knots together with us, and help it soar.

Thank you so much for reading to the end! We look forward to meeting you.

https://www.branchesandknots.com/

https://www.instagram.com/branchesandknots/

Pay: $19.00-$21.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Store discount
• Wellness program

Ability to commute/relocate:

• Vancouver, BC V6K 2H3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• 1. What kind of visa status do you have? And when is it valid until? 2. What is your availabilities?

Experience:

• sales or marketing: 1 year (preferred)

Language:

• Japanese (required)

Work Location: In person